Refund Policy

GiGi Premium includes a 7-day free trial so you can explore all features before being charged.

• No payment is required to start your trial.
• You can cancel at any time during the trial period.
• If you cancel before the trial ends, you will not be charged.

After the trial period ends, your subscription will automatically renew every month (or yearly, if applicable) unless canceled.

• Once a payment has been processed, it is generally non-refundable.

We may review refund requests on a case-by-case basis in the following situations:

• Duplicate charge.
• Billing error or incorrect charge.
• You were charged after canceling during the free trial.
• Technical issues that prevented you from accessing the service.
• Request made within 7 days after the charge.

Refunds will not be issued in the following cases:

• You forgot to cancel your subscription.
• You did not use the service.
• You changed your mind after the payment was processed.
• Violation of our Terms of Service.
• Account suspension or termination due to abuse, fraud, or misuse.

You can cancel your subscription at any time from your account settings.

• Cancellation will prevent future charges.
• It does not generate a refund for the current billing period.
• You will continue to have access to GiGi until the end of your paid period.

If you believe you are eligible for a refund, please contact us at support@artifia.ai. Please include the following information so we can review your request:

• Full name
• Email address
• WhatsApp number
• Date of the charge
• Reason for your request

We will review your request and respond within 5 business days.

We may update this Refund Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

If you have any questions about this Refund Policy, please contact us:

• support@artifia.ai
• Artifia AI Labs LLC, Pennsylvania, USA